Fast, clear shipping.
No confusion at checkout.
This Shipping Policy explains how Slimject processes, ships, and delivers orders. If you have any questions, contact us at Admin@Slimject.com.
Quick Summary
- Orders are processed Monday–Friday (excluding holidays).
- Shipping times are estimates and may vary by carrier/location.
- Tracking is provided when available.
- Address accuracy is the customer’s responsibility.
1) Processing Times
Orders are typically processed Monday–Friday (excluding holidays). Processing time refers to the time required to verify, pack, and hand off your order to the carrier.
During high-volume periods (sales, new releases, holidays), processing may take longer. If there’s a significant delay, we’ll do our best to notify you.
2) Domestic Shipping
Domestic shipping options and rates are shown at checkout. Delivery time estimates depend on your location and the carrier service selected.
If your order qualifies for free shipping (if offered), the free-shipping method will be shown automatically at checkout.
3) International Shipping
International shipping availability varies by destination. When available, rates and delivery estimates are shown at checkout.
International orders may be subject to customs duties, taxes, or import fees imposed by your country. These fees are the customer’s responsibility.
4) Tracking
Tracking details are provided when available once the carrier scans your package. Carrier scan events may take time to appear, especially during peak periods.
If you did not receive tracking or tracking isn’t updating after a reasonable period, contact us at Admin@Slimject.com.
5) Address Issues
Please ensure your shipping address is accurate and complete. If a package is returned due to an incorrect or incomplete address, additional shipping charges may apply to resend it.
If you notice an address mistake immediately after ordering, contact us quickly—we’ll try to help before the order ships, but changes are not guaranteed once processing begins.
6) Delays & Exceptions
Delivery times are estimates and may be affected by weather, carrier disruptions, customs delays, or other factors outside our control.
Slimject is not responsible for delays caused by the carrier once the order has been handed off, but we will assist you with next steps whenever possible.
7) Lost or Damaged Packages
If your order arrives damaged, contact us as soon as possible with your order number and clear photos of the packaging and items.
If a package appears lost, we may initiate a carrier investigation. Resolution timing depends on the carrier’s process.
Shipping questions?
Email us and we’ll help as quickly as possible.
